FAQ Section Contains Answers To Most Popular Questions

General Questions

Do you work on online tests?

Yes, we can help you with an online exam, online quiz, or online test. When placing an order, don`t forget to choose the “Online test” order type. To help your test-taker cope with your task successfully, you will need to upload all the relevant files and materials. Besides, you should provide us with the valid login details, the accurate data for your test, as well as your time zone.

Are you able to help me with a very complicated assignment?

There are no academic tasks that would be too difficult to complete for our writers. Having advanced writing experience, they can successfully cope with simple essays and complicated dissertation projects equally well. However, if you are not sure whether your task can be completed, feel free to discuss it with our support managers. After their approval, you will be able to place an order.

What are the main responsibilities of your company?

Once the customer places an order, we will start working on your order right away. From the moment you become our customer, we will provide you with supreme support and care. You will be provided with a well-written and plagiarism-free paper within the deadline allocated.

Do you guarantee grades?

No, we cannot guarantee any grades because each tutor judges differently. Nevertheless, we guarantee supreme quality and top-notch support.

Order and Delivery

When will I get my paper?

If you want to figure out the exact time when your paper will be delivered to you, you need to do the following: Go to My Orders – Completed Orders – Click on the necessary order ID – check the Delivery section. It will show you the exact time when your paper will be sent to you.

Will you send my paper to an e-mail when it is completed?

The completed paper will be attached to your account after the deadline expires. Also, you will receive an e-mail from our team with the direct link that will help you download your paper with just one click of your mouse.

The order form keeps loading even when I click on “Proceed.” What should I do?

Most probably, you are trying to attach some files and their size/format cannot be supported. In this case, you will need to submit the order form without attachments and send them to our e-mail or Live Chat.

Can I first check if my paper can be completed before placing an order?

Yes, you are free to do it. Just get in touch with our support representatives and ask them to confirm whether your task can be completed.

I need to make sure that my personal expert is at work upon my project. Can I track the writing progress of my assignment?

Every vital information regarding your order is located at your profile. You can check order statuses directly on the website. If your payment was successful, then you will see the status of your order designated as “New”. After we find the most suitable expert in accordance with your needs, the order status will be modified to “Processing.” When our quality control agent uploads the finished paper into the system, you will see the “Sent” status. If you want to be informed on every order status alteration immediately, without necessarily being connected to the Internet, then you can pay for the additional SMS notifications to keep you in the know each time your order goes through certain changes.

Pricing and Payment

Can the price be negotiated?

The prices you can see on our website are pretty stable. However, you can always discuss the cost of your order with our support manager. You should know that we have a great discount program. Therefore, the chances are high that one of our support managers will provide you with a great discount so that you could pay less.

What is your pricing policy?

The cost of your order depends on many factors. In particular, the writing level, deadline, and length are the main aspects defining the price for your order. To figure out the price for your order, you may check our Prices section or ask our support managers for assistance.

How can I get a refund in a form of bonus credits? Will I be able to use these credits on the writing services?

You will need to notify our support agents or our Financial Department managers about your decision. Bonus credits will be assigned to your account once your refund request is assessed and approved. When the bonus is credited, you will be able to use it as a payment for the next orders. Pay attention that bonus credits will be assigned to your account only after approval of your refund request.

Questions About Our Writers

I want a specific writer to work on my order. What should I do?

In this case, you will need to order our Preferred Writer’s option along with the order. When filling in the order form, you will need to indicate a personal ID of the writing assistant you want to work with.

How can I get in touch with my writer?

You are free to communicate with your writer through our message system using your account. If your request is very urgent, you can also get in touch with our support managers and they will inform your writer about it.

Security and Quality Control

I don’t want to provide my phone number because of security issues. Why should I do that?

It is not obligatory to share your phone number with us. However, it will greatly facilitate our cooperation in case some urgent clarifications are needed. You don't need to be worried about any privacy issues because we keep the personal information of our customers confidential.

How can I be sure that you provide plagiarism-free papers?

According to our policies, all papers provided to our customers are fully authentic. Each paper goes through a sophisticated plagiarism check before being delivered to the customer’s account.

I suddenly realized that my order needs to be revised. However, the order has been completed a week ago. How can I post a late revision request?

When the free revision period has expired, you have to pay for your order’s revision by placing it as a separate assignment. We can offer you a discount in special cases.